Cancellation Policy

Thank you for choosing Remember Healing and Skin Studio. We understand that life can be unpredictable, and you may need to cancel or reschedule your appointment. To ensure a fair and efficient scheduling system, we have implemented the following cancellation policy: Non-Refundable Deposit: A non-refundable deposit of 50% of the service cost is required at the time of booking to secure your appointment slot. This deposit will be applied toward the total cost of the service. Service Plans & Packages: For clients booking with a service plan or package, no deposit is required at checkout. Instead, if you fail to provide adequate notice or do not attend your scheduled appointment, one session will be deducted from your plan/package as the cancellation fee. This ensures fairness and respects the time reserved for your session. Cancellation Notice: We kindly request that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the vacant slot to other clients on our waitlist. To make changes to your appointment, please contact us by calling or texting 508-859-0450, or emailing rememberhealing@gmail.com . Deposit Retention: If you fail to provide at least 24 hours’ notice for cancellation or rescheduling, the 50% deposit will be retained as a cancellation fee. This fee is not for the service itself, but for the reserved appointment time, which could otherwise have been offered to another client. Rescheduling: Should you need to reschedule your appointment, we will make every effort to accommodate your request based on availability. Please note that the 24-hour notice requirement still applies. Failure to provide adequate notice will result in the retention of your deposit, or the deduction of one session from a plan/package. No-Shows: If you fail to appear for your scheduled appointment without prior notice, the 50% deposit will be retained, or one session will be deducted from a plan/package. Refunds: The 50% deposit is non-refundable under any circumstances, including cancellations or rescheduling. By booking an appointment with Remember Healing or Remember Skin Studio, you acknowledge and agree to this cancellation policy. Whether you’re visiting for holistic services or energy facials, we appreciate your understanding and cooperation, and we look forward to supporting your journey toward balance, renewal, and well-being.